Have a question?
Here is the answer.
The most common questions about ordering, customs, delivery, payment and tracking.
General
What is Marox?
Marox is a cargo service that delivers your shopping from overseas stores to Baku and sends parcels worldwide. Parcels arriving at our warehouses in Türkiye, the USA, China, Russia and the UAE are brought to Baku.
How do I get started?
Sign up — you get a personal customer code and a warehouse address for each country. When ordering, you use this address as the shipping address.
Can I send a parcel from Baku abroad?
Yes. Bring the parcel to a Marox point or call a courier — we ship it by post or express cargo to any country and give you a tracking code.
Which countries can I order from?
Currently Türkiye, the USA, China, Russia and the UAE. We are expanding the list and will announce new routes.
Orders and warehouse
How do I fill in the address at the store?
Put your customer code next to your name in the name field, and fill in the other fields exactly as the warehouse address in your account. Without the code it is hard to identify whose parcel it is.
Can several parcels be combined?
Yes. Parcels arriving at the same country warehouse can be consolidated into one box, which saves on shipping.
How long is a parcel stored?
The first days of storage are free. The exact period and further terms are on the Tariffs page.
Can you order on my behalf?
Yes — with “We buy for you” you send the link and we buy it and get it to the warehouse, even if you have no foreign card.
Customs
Do I need to declare my parcel?
Yes. Parcels coming to Azerbaijan must be declared to customs, via the State Customs Committee “Smart Customs” app — our team can guide you if you need help.
Is customs duty charged?
The duty-free limit and rates are set by customs law and may change. See customs.gov.az for current rules or contact us.
What items cannot be shipped?
Weapons, explosive and flammable substances, narcotics, restricted medicines, live animals and other items prohibited by law. If in doubt, ask before ordering.
Delivery
When will my parcel arrive?
It depends on the country — estimated times are on the Tariffs page. Customs and holidays can affect timing.
Where can I collect my parcel?
You can pick it up at a Marox point or order courier delivery within Baku.
What if my parcel is damaged?
Check the parcel on handover. If damaged, tell the staff right away so a report is made. Insured parcels are compensated under the policy terms.
Payment
How can I pay?
Online by bank card, or cash/card at the point. Prices are calculated in USD and converted to AZN at the day’s rate.
How do I know the price in advance?
Enter the weight and dimensions in the calculator on the Tariffs page to see an estimate instantly.
Tracking
How do I track my parcel?
Enter a Marox code or the carrier code from the store on the Tracking page. CDEK and more than 3,500 carriers are supported.
My code was not found. What now?
Type the code without spaces. If the parcel was just sent, the first scan can take a few hours. If the problem remains, contact us.
